SAM INSPIRE Terms and Policies

Welcome to SAM INSPIRETerms and Policies. We are a boutique event management and destination service agency based in Siem Reap, Cambodia. By accessing our website, booking our services, or making a payment, you agree to the following terms and policies.

1. General Terms of Service

All bookings, event plans, and travel itineraries are subject to availability and formal confirmation by SAM INSPIRE. Any late amendments to a confirmed booking may be subject to an additional administration fee, depending on the specific circumstances and supplier requirements.

2. Payment Terms & Security

All online transactions are processed securely to ensure your data is protected.

• Accepted Methods: We accept cashless payments via ABA PAY, KHQR, Visa, Mastercard, UnionPay, JCB, WeChat Pay, and Alipay.
• No Additional Surcharges: All prices and taxes are final at checkout. No extra transaction fees or card processing surcharges will be applied.
• Payment Security: Online payments are processed through ABA PayWay, a fully PCI DSS-compliant payment gateway. Your payment credentials are encrypted and processed directly by the bank. SAM INSPIRE never captures, copies, or stores your credit card numbers, CVV codes, or PINs on our servers.
• Customer Support: For any payment-related inquiries, order issues, or refund requests, please contact SAM INSPIRE directly via email. Do not contact ABA Bank for payment support.

3. Cancellation & Refund Policy

Because our event management and travel planning services require advance reservations and complex logistical preparation, the following cancellation rules apply:

Standard Cancellation Charges:

• General Ground Services: Cancellations made within 48 hours of the event day are subject to a 100% cancellation charge (non-refundable) for general event management services.
• Hotel Accommodations: All payments made toward hotel or resort bookings are strictly non-refundable, per standard hotel conditions.
• Third-Party Suppliers (Within 30 Days): If you cancel within 30 days of your event’s commencement, further cancellation fees may be levied. Transportation companies, off-site venues, AV hardware suppliers, entertainers, and food/beverage contractors often charge their own cancellation fees. SAM INSPIRE will only pass these charges on to you if we are billed by the suppliers. We are not responsible for these third-party charges.

Cancellations by SAM INSPIRE:

If an event or service is cancelled directly by SAM INSPIRE, all money paid by the customer shall be promptly refunded in full.

Force Majeure & Government Travel Advisories:

In the event that the World Health Organization (WHO) or your national government issues an explicit “no travel” or immediate evacuation advisory for Cambodia, SAM INSPIRE will do everything in our power to negotiate the waiver of cancellation fees with our suppliers. However, please note that most suppliers cannot grant cancellation immunity, and any unrecoverable costs will remain non-refundable.

Refund Processing (ABA PayWay Compliance):

• Original Method Only: Approved refunds will strictly be issued back to the original payment method used at checkout via the ABA PayWay system (e.g., card-to-card, or e-Wallet to e-Wallet).
• No Cash Refunds: Cash refunds or cash compensation for digital payments are strictly prohibited.
• Timeframe: All eligible refunds must be requested in writing and processed within 30 calendar days of the original transaction date. Please allow 5-10 business days for the bank to reflect the funds in your account.

4. Delivery of Services

• Upon successful payment, you will receive a booking confirmation via email.
• Final event floor plans, travel itineraries, or production schedules will be delivered digitally via an email thread prior to your project start date.

5. Privacy & Cookie Policy

We take the privacy of your personal information seriously and comply with standard data protection regulations.

• Data Collection: We collect your name, email, phone number, and necessary project details to fulfill our services and manage your bookings.
• Third-Party Sharing: We do not sell your data. Information is only shared with trusted third parties (such as ABA PayWay for payment processing) necessary to operate our business.
• Cookies: Our website uses cookies to enhance your browsing experience. By using our site, you consent to our use of essential cookies.
• Your Rights: You have the right to request access to, correct, or delete your personal data at any time.

You may read our Corporate Governance Policies here for more in-depth of our responsible and sustainable business activities.